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AICERTs
AICERTsFundamental

AI+ Customer Service Practitioner™

Duration

1 days

Language

English

Exam

AP-210

Level

Fundamental

Course introduction & overview

This course equips professionals with the skills to leverage AI-powered technologies such as chatbots, voice assistants, automated ticketing, and analytics to enhance customer service and deliver personalized customer experiences. Participants gain hands-on experience in implementing AI solutions, analyzing customer data, optimizing service workflows, and applying ethical AI practices, enabling them to improve customer satisfaction and drive more efficient, AI-enabled support operations.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
AICERTs

AICERTs

AICERTs courses and certifications cover artificial intelligence, prompt engineering and emerging AI technologies. AICERTs is a recognised provider of AI-focused professional certifications.

Course Dates & Delivery Format

StartEndDaysStatusFormat
27 Oct 202627 Oct 20261OpenOnline
8 Dec 20268 Dec 20261OpenOnline
18 Dec 202618 Dec 20261OpenOnline
5 Feb 20275 Feb 20271OpenClassroom
15 Feb 202715 Feb 20271OpenClassroom
1 Mar 20271 Mar 20271OpenClassroom
5 Mar 20275 Mar 20271OpenOnline
21 May 202721 May 20271OpenOnline
17 Jun 202717 Jun 20271OpenOnline