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DEVOPS Institute
DEVOPS InstituteIntermediate

Certified Agile Service Manager

Duration

2 days

Language

English

Exam

DOCASM

Level

Intermediate

Course introduction & overview

This course introduces Agile Service Management, focusing on how to apply Agile principles and values to IT service delivery and service process design. It is ideal for IT professionals, service managers, and practitioners seeking to bridge traditional ITSM with modern Agile and DevOps practices. Participants will learn both conceptual frameworks and practical techniques to transform service-oriented processes for better responsiveness and value delivery.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
DEVOPS Institute

DEVOPS Institute

DevOps Institute courses and certifications cover DevOps, DevSecOps and SRE. The DevOps Institute is a leading authority in modern operating models.

Course Dates & Delivery Format

StartEndDaysStatusFormat
15 Oct 202616 Oct 20262OpenClassroom
11 Nov 202612 Nov 20262OpenClassroom
16 Nov 202617 Nov 20262OpenClassroom
7 Jan 20278 Jan 20272OpenOnline
16 Feb 202717 Feb 20272OpenOnline
23 Feb 202724 Feb 20272OpenOnline
29 Apr 202730 Apr 20272OpenOnline
11 May 202712 May 20272OpenOnline
1 Jun 20272 Jun 20272OpenOnline