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Microsoft
MicrosoftIntermediate

Dynamics 365 Customer Service Functional Consultant Associate

Duration

4 days

Language

English

Exam

MB-230

Level

Intermediate

Course introduction & overview

The Implement customer service solutions using Microsoft Dynamics 365 Customer Service course is designed for functional consultants and customer service specialists who want to deepen their expertise in Dynamics 365 Customer Service. Participants will engage with real-world scenarios to learn how to manage cases, configure routing and queues, automate workflows, and integrate customer engagement tools. The training delivers hands-on experience with core service features and tools, making it ideal for professionals seeking to drive service excellence within their organizations.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
Microsoft

Microsoft

Microsoft courses and certification programmes covers cloud, data, AI, security and business applications. Microsoft is one of the world’s leading technology providers.

Course Dates & Delivery Format

StartEndDaysStatusFormat
20 Oct 202623 Oct 20264OpenClassroom
15 Dec 202618 Dec 20264OpenClassroom
1 Feb 20274 Feb 20274OpenOnline
16 Mar 202719 Mar 20274OpenOnline
30 Mar 20272 Apr 20274OpenOnline
5 Apr 20278 Apr 20274OpenClassroom
13 Apr 202716 Apr 20274OpenOnline
8 Jun 202711 Jun 20274OpenOnline