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APMG
APMGIntermediate

FitSM Advanced Service Operation and Control (SOC)

Duration

2 days

Language

English

Exam

FSMSOC

Level

Intermediate

Course introduction & overview

FitSM Advanced Service Operation and Control is tailored for IT professionals who already understand basic service management and want to specialise in operational excellence. The course focuses on advanced service control techniques, incident and service request management, and continual service improvement processes. Participants will gain applied knowledge for effectively operating IT services in complex environments.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
APMG

APMG

APMG courses and certifications cover project management, agile, change and governance frameworks. APMG International is a globally recognised accreditation and certification body.

Course Dates & Delivery Format

StartEndDaysStatusFormat
3 Sept 20264 Sept 20262OpenClassroom
10 Sept 202611 Sept 20262OpenClassroom
27 Oct 202628 Oct 20262OpenOnline
25 Jan 202726 Jan 20272OpenOnline
2 Mar 20273 Mar 20272OpenOnline
14 Apr 202715 Apr 20272OpenOnline
28 Apr 202729 Apr 20272OpenClassroom
20 May 202721 May 20272OpenOnline
31 May 20271 Jun 20272OpenOnline