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ServiceNowFundamental

IT Service Management (ITSM) Fundamentals

Duration

2 days

Language

English

Exam

SNITSMF

Level

Fundamental

Course introduction & overview

IT Service Management (ITSM) Fundamentals introduces the core ITSM processes and capabilities available within the ServiceNow platform. Learners explore how ServiceNow supports incident, problem, change, request, knowledge, and service level management to improve service delivery and operational efficiency. Through practical examples and guided activities, the course provides a solid foundation in ServiceNow ITSM concepts and best practices.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
ServiceNow

ServiceNow

ServiceNow courses and certification programmes cover digital workflows, IT service management and enterprise automation. ServiceNow is a leading provider of workflow automation platforms.

Course Dates & Delivery Format

StartEndDaysStatusFormat
8 Sept 20269 Sept 20262OpenClassroom
6 Oct 20267 Oct 20262OpenOnline
26 Nov 202627 Nov 20262OpenOnline
8 Feb 20279 Feb 20272OpenOnline
10 Mar 202711 Mar 20272OpenClassroom
6 Apr 20277 Apr 20272OpenOnline
14 Apr 202715 Apr 20272OpenOnline
8 Jun 20279 Jun 20272OpenClassroom
17 Jun 202718 Jun 20272OpenOnline