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PeoplecertIntermediate

ITIL 4 Practitioner: Service Desk

Duration

1 days

Language

English

Exam

ITIL4PSD

Level

Intermediate

Course introduction & overview

The ITIL 4 Practitioner: Service Desk course focuses on the practice of service desk operation as defined within the ITIL 4 framework. It is designed for IT professionals who support or manage service delivery and want to improve how their organisation captures demand, handles incidents and service requests, and communicates with users. This training is ideal for service desk analysts, support specialists, and ITSM practitioners seeking to elevate operational excellence.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
Peoplecert

Peoplecert

PeopleCert courses cover globally recognised frameworks including ITIL® and PRINCE2®. PeopleCert is a leading provider of best-practice certifications.

Course Dates & Delivery Format

StartEndDaysStatusFormat
17 Sept 202617 Sept 20261OpenOnline
23 Oct 202623 Oct 20261OpenClassroom
3 Nov 20263 Nov 20261OpenOnline
8 Feb 20278 Feb 20271OpenClassroom
17 Mar 202717 Mar 20271OpenClassroom
22 Mar 202722 Mar 20271OpenOnline
28 Apr 202728 Apr 20271OpenOnline
12 May 202712 May 20271OpenOnline
2 Jun 20272 Jun 20271OpenOnline