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Peoplecert
PeoplecertIntermediate

ITIL 4 Practitioner: Service level Management

Duration

1 days

Language

English

Exam

ITIL4PSLM

Level

Intermediate

Course introduction & overview

This Service Level Management course is designed for IT practitioners focused on elevating how services are managed to meet agreed utility, warranty, and experience targets. It’s particularly suited for professionals with prior ITIL knowledge who want to deepen their expertise in a core IT service management practice. Through guided practical scenarios, learners explore the full lifecycle of service levels and how to embed them in organisational value streams. The course also highlights collaboration with stakeholders, partners, and suppliers to deliver consistent service outcomes.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
Peoplecert

Peoplecert

PeopleCert courses cover globally recognised frameworks including ITIL® and PRINCE2®. PeopleCert is a leading provider of best-practice certifications.

Course Dates & Delivery Format

StartEndDaysStatusFormat
15 Sept 202615 Sept 20261OpenOnline
17 Dec 202617 Dec 20261OpenOnline
15 Feb 202715 Feb 20271OpenClassroom
16 Feb 202716 Feb 20271OpenOnline
9 Mar 20279 Mar 20271OpenClassroom
22 Apr 202722 Apr 20271OpenOnline
26 Apr 202726 Apr 20271OpenOnline
7 Jun 20277 Jun 20271OpenClassroom