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Peoplecert
PeoplecertIntermediate

ITIL 4 Practitioner: Service Request Management

Duration

1 days

Language

English

Exam

ITIL4PSRM

Level

Intermediate

Course introduction & overview

This course focuses on the ITIL 4 Service Request Management practice, providing a deep dive into how organisations manage and fulfil standard service requests. It is ideal for IT service desk staff, operational support professionals, and IT managers tasked with ensuring high-quality service delivery. Participants will explore the principles, processes, roles, tools, and success factors that enable efficient and user-friendly service request fulfilment.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
Peoplecert

Peoplecert

PeopleCert courses cover globally recognised frameworks including ITIL® and PRINCE2®. PeopleCert is a leading provider of best-practice certifications.

Course Dates & Delivery Format

StartEndDaysStatusFormat
17 Sept 202617 Sept 20261OpenClassroom
7 Oct 20267 Oct 20261OpenOnline
17 Nov 202617 Nov 20261OpenClassroom
14 Jan 202714 Jan 20271OpenClassroom
1 Feb 20271 Feb 20271OpenOnline
23 Feb 202723 Feb 20271OpenOnline
9 Mar 20279 Mar 20271OpenOnline
17 Mar 202717 Mar 20271OpenOnline
13 Apr 202713 Apr 20271OpenOnline