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PeoplecertIntermediate

ITIL 4 Specialist: Drive Stakeholder Value

Duration

3 days

Language

English

Exam

ITIL4SDSV

Level

Intermediate

Course introduction & overview

The ITIL 4 Specialist: Drive Stakeholder Value course focuses on mastering stakeholder engagement and the end-to-end customer journey across IT-enabled services. It is ideal for ITSM practitioners, service managers, and digital professionals who want to enhance customer experience, strengthen relationships, and drive value co-creation. This training builds on foundational ITIL concepts and provides actionable frameworks for shaping demand, delivering offerings, and realizing measurable outcomes with stakeholders.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
Peoplecert

Peoplecert

PeopleCert courses cover globally recognised frameworks including ITIL® and PRINCE2®. PeopleCert is a leading provider of best-practice certifications.

Course Dates & Delivery Format

StartEndDaysStatusFormat
25 Aug 202627 Aug 20263OpenOnline
5 Oct 20267 Oct 20263OpenClassroom
2 Nov 20264 Nov 20263OpenOnline
30 Mar 20271 Apr 20273OpenOnline
6 Apr 20278 Apr 20273OpenOnline
12 Apr 202714 Apr 20273OpenClassroom
20 Apr 202722 Apr 20273OpenOnline
28 Apr 202730 Apr 20273OpenOnline
8 Jun 202710 Jun 20273OpenClassroom