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SDI
SDIIntermediate

Service Desk Analyst Course Course (SDA)

Duration

3 days

Language

English

Exam

SDA

Level

Intermediate

Course introduction & overview

This engaging three-day interactive training course is designed for service desk analysts and IT support staff seeking to strengthen their core capabilities in delivering quality support. Ideal for both new and existing analysts, the course focuses on real-world skills that elevate everyday interactions into meaningful customer experiences. Learners gain knowledge aligned with industry-recognized best practices and practical tools that improve performance and confidence in the role.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
SDI

SDI

SDI courses and certifications cover service management, support operations and customer experience. SDI is a leading authority in service desk and IT support professional development.

Course Dates & Delivery Format

StartEndDaysStatusFormat
5 Oct 20267 Oct 20263OpenOnline
23 Nov 202625 Nov 20263OpenClassroom
9 Dec 202611 Dec 20263OpenClassroom
14 Dec 202616 Dec 20263OpenOnline
16 Dec 202618 Dec 20263OpenClassroom
27 Jan 202729 Jan 20273OpenOnline
1 Jun 20273 Jun 20273OpenOnline
8 Jun 202710 Jun 20273OpenOnline