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SDI
SDIIntermediate

Service Desk Manager Course Course (SDM)

Duration

4 days

Language

English

Exam

SDM

Level

Intermediate

Course introduction & overview

The Service Desk Manager course is an immersive, instructor-led programme designed for professionals who are leading or preparing to lead service desk functions. It blends strategic insight with practical techniques to help managers confidently improve service performance, strengthen team engagement and align support operations with business goals. Ideal for seasoned managers, supervisors and those progressing into leadership roles within IT support environments.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
SDI

SDI

SDI courses and certifications cover service management, support operations and customer experience. SDI is a leading authority in service desk and IT support professional development.

Course Dates & Delivery Format

StartEndDaysStatusFormat
12 Oct 202615 Oct 20264OpenOnline
19 Oct 202622 Oct 20264OpenOnline
27 Oct 202630 Oct 20264OpenOnline
24 Nov 202627 Nov 20264OpenClassroom
1 Dec 20264 Dec 20264OpenOnline
15 Dec 202618 Dec 20264OpenClassroom
11 Jan 202714 Jan 20274OpenOnline
26 Apr 202729 Apr 20274OpenOnline
15 Jun 202718 Jun 20274OpenClassroom