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APMG
APMGFundamental

Unified Service Management (USM) Foundation

Duration

2 days

Language

English

Exam

USMF

Level

Fundamental

Course introduction & overview

This course is designed for individuals involved in service delivery, service operations, or organisational improvement who want to master a structured, principle-based service management approach. The training covers the core components of the USM method and how it applies in real-world organisational contexts. It explains the universal process model, five key processes, and eight workflows that make service management more coherent and effective.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
APMG

APMG

APMG courses and certifications cover project management, agile, change and governance frameworks. APMG International is a globally recognised accreditation and certification body.

Course Dates & Delivery Format

StartEndDaysStatusFormat
15 Sept 202616 Sept 20262OpenOnline
6 Oct 20267 Oct 20262OpenClassroom
11 Feb 202712 Feb 20272OpenOnline
17 Feb 202718 Feb 20272OpenClassroom
16 Mar 202717 Mar 20272OpenOnline
7 Apr 20278 Apr 20272OpenOnline
1 Jun 20272 Jun 20272OpenOnline
9 Jun 202710 Jun 20272OpenClassroom