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APMG
APMGFundamental

XLA Institute Experience Management and XLA® Foundation

Duration

2 days

Language

English

Exam

XLAEMF

Level

Fundamental

Course introduction & overview

The XLA Institute Experience Management and XLA® Foundation training explains the basics of Experience Level Agreements and the value of shifting focus from service performance to experience outcomes. Designed for professionals familiar with service level concepts, this course gives learners the tools to understand and engage with experience-centric measurement. Suitable for IT service managers, operations and support professionals, business managers, HR practitioners, and others aiming to improve customer and employee experience.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
APMG

APMG

APMG courses and certifications cover project management, agile, change and governance frameworks. APMG International is a globally recognised accreditation and certification body.

Course Dates & Delivery Format

StartEndDaysStatusFormat
15 Dec 202616 Dec 20262OpenOnline
17 Dec 202618 Dec 20262OpenClassroom
22 Dec 202623 Dec 20262OpenOnline
11 Mar 202712 Mar 20272OpenOnline
11 May 202712 May 20272OpenOnline
1 Jun 20272 Jun 20272OpenClassroom
3 Jun 20274 Jun 20272OpenOnline
15 Jun 202716 Jun 20272OpenOnline
16 Jun 202717 Jun 20272OpenClassroom