DEVOPS InstituteIntermediate

Certified Agile Service Manager

Duration

2 days

Language

English

Exam

DOCASM

Level

Intermediate

Course introduction & overview

This course introduces Agile Service Management, focusing on how to apply Agile principles and values to IT service delivery and service process design. It is ideal for IT professionals, service managers, and practitioners seeking to bridge traditional ITSM with modern Agile and DevOps practices. Participants will learn both conceptual frameworks and practical techniques to transform service-oriented processes for better responsiveness and value delivery.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)

DEVOPS Institute

DevOps Institute courses and certifications cover DevOps, DevSecOps and SRE. The DevOps Institute is a leading authority in modern operating models.

Course Dates & Delivery Format

Start	End	Days	Status	Format
31 Aug 2026	1 Sept 2026	2	Open	Virtual
7 Sept 2026	8 Sept 2026	2	Open	Virtual
14 Dec 2026	15 Dec 2026	2	Open	Classroom

Certified Agile Service Manager

Course introduction & overview

Course Summary

Training Curriculum

Training & Next Steps after Booking

Training What's Included?

Course Dates & Delivery Format