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DEVOPS Institute
DEVOPS InstituteIntermediate

Certified Agile Service Manager

Duration

2 days

Language

English

Exam

DOCASM

Level

Intermediate

Course introduction & overview

This course introduces Agile Service Management, focusing on how to apply Agile principles and values to IT service delivery and service process design. It is ideal for IT professionals, service managers, and practitioners seeking to bridge traditional ITSM with modern Agile and DevOps practices. Participants will learn both conceptual frameworks and practical techniques to transform service-oriented processes for better responsiveness and value delivery.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
DEVOPS Institute

DEVOPS Institute

DevOps Institute courses and certifications cover DevOps, DevSecOps and SRE. The DevOps Institute is a leading authority in modern operating models.

Course Dates & Delivery Format

StartEndDaysStatusFormat
31 Aug 20261 Sept 20262OpenVirtual
7 Sept 20268 Sept 20262OpenVirtual
14 Dec 202615 Dec 20262OpenClassroom