FrontNexus ApS (“FrontNexus”, “we”, “us”, or “our”) value your privacy and take protection of personal data very seriously.
This Privacy Notice (“Policy”) explains in detail:
- what personal data we collect,
- how we use, process, and disclose that data,
- your choices and rights under applicable laws,
- our responsibilities and commitments as a data controller and service provider.
This Policy applies to personal data collected through:
- our websites, platforms, and digital services,
- course registrations and enrolments,
- marketing and communications,
- events, workshops, and consulting engagements,
- interactions with our instructors, consultants, and customer service teams.
This Notice is structured around 7 Core Principles of Data Privacy, reflecting our commitment to responsible, transparent, and lawful data handling practices:
- Transparency
- Purpose Specification
- Data Minimization
- Accuracy
- Security
- Individual Rights
- Accountability
Each principle below explains how FrontNexus safeguards your data.
1. Transparency
We believe in clarity and openness. You have the right to know what personal data we collect, how we use it, and who we may share it with.
A. The Data We Collect
“Personal Data” means any information that identifies you directly or indirectly.
The specific data collected depends on how you interact with FrontNexus.
Data Provided by You or Your Employer
This includes data you submit when you:
- register for a course or event,
- request information,
- complete online forms,
- contact customer support,
- participate in assessments or training activities,
- update your account, or
- communicate with us.
This may include:
Identity Data
- first and last name
- job title and role
- employer or organization
- account username (if applicable)
Contact Data
- business or personal email address
- business or personal phone number
- postal or billing address
Professional & Profile Data
- course interests and preferences
- communication preferences
- registrations and attendance history
- certifications, exam participation (where applicable)
Customer Service & Interaction Data
- inquiries, complaints, or requests
- feedback from surveys
- messages to instructors or support staff
User-Generated Content
- workshop exercises
- written assignments
- chat participation
- contributions to coaching sessions
Data Collected Automatically
When you use our websites or digital services, we automatically collect:
Device & Technical Data
- IP address
- browser type and version
- device identifiers
- operating system
- time zone settings
- cookie data
- session IDs
Usage Data
- pages viewed
- features accessed
- click patterns
- navigation paths
- time spent on each page
- referring URLs
- date/time of visits
- error logs
We use this information to maintain security, improve performance, and enhance user experiences.
Data From Other Sources
We may receive additional data from:
- your employer (if they sponsor your training),
- certification or exam providers,
- event partners,
- payment processors,
- publicly available sources (e.g., LinkedIn),
- marketing platforms or social networks.
De-Identified & Aggregate Data
We may anonymize or aggregate personal data so that it cannot identify you.
Examples include:
- reporting on course completion rates
- usage statistics across all learners
- website analytics
De-identified data may be used for any lawful purpose.
B. How We Use Your Data
We use personal data only as permitted by law. How we use your data depends on your relationship with us and the services that you use:
1. Learners Registered Through Their Employer (B2B)
If your employer registers you:
- we act as a data processor under instructions from your employer
- your employer is the data controller
- your employer may access information related to enrolments, attendance, course progress, completion records, and certification attempts (if applicable)
2. Direct Learners (B2C)
If you purchase Courses directly from FrontNexus, we act as the data controller and process your data to:
- manage registrations and accounts
- deliver Courses and learning materials
- provide customer support
- send updates, changes, or reminders
- improve course experience
- market similar services (where permitted)
- fulfil legal and financial obligations
3. Website Visitors, Marketing Contacts & Others
For individuals not enrolled in a course, we may use personal data to:
- respond to inquiries
- provide marketing materials
- analyse website usage
- personalise browsing experiences
- enhance website functionality
- protect against fraud or abuse
- ensure compliance with legal requirements
C. Disclosure of Your Data
We may disclose personal data in the following circumstances:
1. Within FrontNexus
Shared internally for operational purposes, customer support, course delivery, and billing and administration. Only employees with a legitimate need have access.
2. With Your Employer (Where Applicable)
If your employer funds or manages your training, they may access course attendance records, progress and assessments, and certification results.
3. With Trusted Service Providers
We may share data with third parties who assist us in providing Services, including learning platform providers, IT hosting services, payment processors, email and marketing systems, CRM tools, event management platforms, and certification bodies. All service providers must sign GDPR-compliant agreements.
4. Online Advertising Partners
If allowed by law and based on your cookie settings, we may work with advertising partners who use technologies like cookies, tracking pixels, and device identifiers. These partners help us deliver relevant advertising and measure effectiveness.
5. Business Transfers
If FrontNexus undergoes a merger, acquisition, restructuring, or sale of assets, your data may transfer to the new entity.
6. Legal, Compliance, and Safety Requirements
We may disclose personal data to courts, regulators, and law enforcement when disclosure is required by law or necessary to protect safety, enforce rights, investigate fraud, or comply with legal processes.
D. International Data Transfers
FrontNexus is based in Denmark, but some service providers may be located outside the EU/EEA.
When transferring data internationally, we ensure appropriate safeguards such as:
- EU Standard Contractual Clauses (SCCs)
- adequacy decisions
- GDPR-compliant Data Processing Agreements
- additional technical safeguards
You may request more information about safeguards by contacting us.
E. Use of Artificial Intelligence (AI)
FrontNexus may use AI technologies to enhance Services, including:
- refining learning content
- offering personalised course recommendations
- improving support efficiency
- analysing aggregated usage patterns
FrontNexus does not:
- use AI to make legally significant automated decisions
- train AI models using personally identifiable data
- sell data to AI vendors
All AI usage follows legal, ethical, and security standards.
2. Purpose Specification
We collect and use personal data only for clearly defined, legitimate business purposes, including:
- delivering Courses, workshops, events, and digital learning
- managing registrations and user accounts
- communicating updates, schedules, and service changes
- marketing and promotions (where permitted)
- business analytics and service improvement
- compliance with legal, regulatory, tax, or accounting requirements
- safety, fraud prevention, and security
FrontNexus does not use personal data for purposes that are incompatible with the original purpose unless required by law, or we obtain your consent.
3. Data Minimization
We strive to collect only the data necessary for:
- delivering our Services
- fulfilling contracts
- complying with laws
- legitimate business interests
We retain personal data only for as long as required for:
- operational necessity
- legal obligations
- certification/attendance records
- dispute resolution
Once data is no longer required, it is securely deleted.
4. Accuracy
We take reasonable steps to ensure personal data remains accurate, complete, and up to date.
You may update your information directly by:
- contacting us,
- requesting correction, or
- updating your account (if available).
We may periodically request that you review and update your information to ensure accuracy.
5. Security
FrontNexus uses technical and organisational measures to safeguard personal data from:
- unauthorized access
- alteration
- disclosure
- destruction
- loss
Security measures include:
- access controls
- secure hosting environments
- employee confidentiality agreements
- regular monitoring of systems
Although no system is 100% secure, we work diligently to reduce security risks.
We encourage you to review the privacy practices of any third-party websites linked from our Services.
6. Individual Rights and Choices
If FrontNexus acts as data controller, you have the following rights under GDPR:
- Right of Access
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Object (including marketing)
- Right to Data Portability
- Right to Withdraw Consent
To exercise these rights, contact us at privacy@frontnexus.com.
Verification
We may request proof of identity before fulfilling requests.
Response Times
We aim to respond within one month, as required by GDPR.
If FrontNexus Is Not the Controller
If your employer registered you, please contact your employer directly to exercise data rights. FrontNexus will assist your employer where required.
Marketing Preferences
You may opt out of marketing communications at any time by:
- clicking “unsubscribe” in emails, or
- updating your preferences, or
- contacting us.
Opting out does not affect transactional messages (course reminders, invoices, etc.).
7. Accountability
FrontNexus is responsible for implementing processes that ensure compliance with data protection laws. This includes:
- appointing privacy leadership roles
- training staff on data protection
- conducting vendor risk assessments
- maintaining appropriate records of processing
- implementing and reviewing internal policies
- responding to data incidents promptly
