Dynamics 365 Customer Service Functional Consultant Associate

The Implement customer service solutions using Microsoft Dynamics 365 Customer Service course is designed for functional consultants and customer service specialists who want to deepen their expertise in Dynamics 365 Customer Service. Participants will engage with real-world scenarios to learn how to manage cases, configure routing and queues, automate workflows, and integrate customer engagement tools. The training delivers hands-on experience with core service features and tools, making it ideal for professionals seeking to drive service excellence within their organizations.