PECBFundamental

ISO/IEC 20000 IT Service Management System Foundation

Duration

2 days

Language

English

Exam

ISO20000F

Level

Fundamental

Course introduction & overview

The ISO/IEC 20000 Foundation course is designed for professionals seeking a solid understanding of IT service management systems (SMS) based on ISO/IEC 20000‑1. This training is ideal for managers, consultants, or team members involved in service delivery or service management. Participants will explore service management fundamentals, key SMS components, and how ISO/IEC 20000‑1 requirements support service quality and performance improvement.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)

PECB

PECB courses and certifications cover ISO standards, governance, risk and compliance. PECB is a globally recognised certification body.

Course Dates & Delivery Format

Start	End	Days	Status	Format
26 Oct 2026	27 Oct 2026	2	Open	Virtual
12 Nov 2026	13 Nov 2026	2	Open	Classroom
1 Dec 2026	2 Dec 2026	2	Open	Virtual

ISO/IEC 20000 IT Service Management System Foundation

Course introduction & overview

Course Summary

Training Curriculum

Training & Next Steps after Booking

Training What's Included?

Course Dates & Delivery Format