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PECB
PECBFundamental

ISO/IEC 20000 IT Service Management System Foundation

Duration

2 days

Language

English

Exam

ISO20000F

Level

Fundamental

Course introduction & overview

The ISO/IEC 20000 Foundation course is designed for professionals seeking a solid understanding of IT service management systems (SMS) based on ISO/IEC 20000‑1. This training is ideal for managers, consultants, or team members involved in service delivery or service management. Participants will explore service management fundamentals, key SMS components, and how ISO/IEC 20000‑1 requirements support service quality and performance improvement.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
PECB

PECB

PECB courses and certifications cover ISO standards, governance, risk and compliance. PECB is a globally recognised certification body.

Course Dates & Delivery Format

StartEndDaysStatusFormat
26 Oct 202627 Oct 20262OpenVirtual
12 Nov 202613 Nov 20262OpenClassroom
1 Dec 20262 Dec 20262OpenVirtual