FrontNexus — Your Education Partner
PECB
PECBExpert

ISO/IEC 20000 IT Service Management System Lead Implementer

Duration

4 days

Language

English

Exam

ISO20000LI

Level

Expert

Course introduction & overview

The ISO/IEC 20000 Lead Implementer Training is tailored for professionals responsible for establishing, managing, or improving a service management system (SMS) within their organization based on ISO/IEC 20000‑1. This course is ideal for managers, consultants, and team members seeking structured, real‑world implementation skills aligned with international best practices. You’ll gain the ability to interpret standard requirements in the context of your organization and translate them into effective service delivery and support processes.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
PECB

PECB

PECB courses and certifications cover ISO standards, governance, risk and compliance. PECB is a globally recognised certification body.

Course Dates & Delivery Format

StartEndDaysStatusFormat
24 Aug 202627 Aug 20264OpenVirtual
8 Sept 202611 Sept 20264OpenVirtual
21 Sept 202624 Sept 20264OpenClassroom