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PeoplecertIntermediate

ITIL 4 Practitioner: Incident Management

Duration

1 days

Language

English

Exam

ITIL4PIM

Level

Intermediate

Course introduction & overview

The ITIL 4 Practitioner: Incident Management training focuses on the core practices and activities used to effectively manage IT incidents within service environments. Designed for professionals in IT service and support roles, this course helps participants understand how incidents affect service value and how to minimize disruption. Through real-world practice and strategic insights, learners build practical capabilities to support stable and responsive IT services.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
Peoplecert

Peoplecert

PeopleCert courses cover globally recognised frameworks including ITIL® and PRINCE2®. PeopleCert is a leading provider of best-practice certifications.

Course Dates & Delivery Format

StartEndDaysStatusFormat
5 Aug 20265 Aug 20261OpenVirtual
7 Oct 20267 Oct 20261OpenClassroom
21 Dec 202621 Dec 20261OpenVirtual