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PeoplecertIntermediate

ITIL 4 Practitioner: Service Desk

Duration

1 days

Language

English

Exam

ITIL4PSD

Level

Intermediate

Course introduction & overview

The ITIL 4 Practitioner: Service Desk course focuses on the practice of service desk operation as defined within the ITIL 4 framework. It is designed for IT professionals who support or manage service delivery and want to improve how their organisation captures demand, handles incidents and service requests, and communicates with users. This training is ideal for service desk analysts, support specialists, and ITSM practitioners seeking to elevate operational excellence.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
Peoplecert

Peoplecert

PeopleCert courses cover globally recognised frameworks including ITIL® and PRINCE2®. PeopleCert is a leading provider of best-practice certifications.

Course Dates & Delivery Format

StartEndDaysStatusFormat
26 Oct 202626 Oct 20261OpenClassroom
9 Nov 20269 Nov 20261OpenVirtual
24 Nov 202624 Nov 20261OpenVirtual