PeoplecertIntermediate

ITIL 4 Specialist: Drive Stakeholder Value

Duration

3 days

Language

English

Exam

ITIL4SDSV

Level

Intermediate

Course introduction & overview

The ITIL 4 Specialist: Drive Stakeholder Value course focuses on mastering stakeholder engagement and the end-to-end customer journey across IT-enabled services. It is ideal for ITSM practitioners, service managers, and digital professionals who want to enhance customer experience, strengthen relationships, and drive value co-creation. This training builds on foundational ITIL concepts and provides actionable frameworks for shaping demand, delivering offerings, and realizing measurable outcomes with stakeholders.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)

Peoplecert

PeopleCert courses cover globally recognised frameworks including ITIL® and PRINCE2®. PeopleCert is a leading provider of best-practice certifications.

Course Dates & Delivery Format

Start	End	Days	Status	Format
31 Aug 2026	2 Sept 2026	3	Open	Virtual
10 Sept 2026	14 Sept 2026	3	Open	Classroom
9 Nov 2026	11 Nov 2026	3	Open	Virtual

ITIL 4 Specialist: Drive Stakeholder Value

Course introduction & overview

Course Summary

Training Curriculum

Training & Next Steps after Booking

Training What's Included?

Course Dates & Delivery Format