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SDI
SDIIntermediate

Service Desk Manager Course Course (SDM)

Duration

4 days

Language

English

Exam

SDM

Level

Intermediate

Course introduction & overview

The Service Desk Manager course is an immersive, instructor-led programme designed for professionals who are leading or preparing to lead service desk functions. It blends strategic insight with practical techniques to help managers confidently improve service performance, strengthen team engagement and align support operations with business goals. Ideal for seasoned managers, supervisors and those progressing into leadership roles within IT support environments.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
SDI

SDI

SDI courses and certifications cover service management, support operations and customer experience. SDI is a leading authority in service desk and IT support professional development.

Course Dates & Delivery Format

StartEndDaysStatusFormat
18 Aug 202621 Aug 20264OpenVirtual
14 Sept 202617 Sept 20264OpenClassroom
4 Nov 20269 Nov 20264OpenVirtual