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ServiceNowIntermediate

Service Mapping Fundamentals

Duration

3 days

Language

English

Exam

SNSMF

Level

Intermediate

Course introduction & overview

Service Mapping Fundamentals introduces the ServiceNow Service Mapping solution and its role in discovering and modeling application services. Learners explore how service maps help manage service health, assess business impact, and support root cause analysis through top-down discovery. Hands-on exercises provide practical experience in creating and maintaining service maps within the ServiceNow platform.

Your course package includes: • Expert Instructor-led training • Instructor guidance and support • Official courseware and other relevant learning materials • Hands-on exercises and real-world examples • Practice tests and exam preparation (if applicable) • Access to labs environment (if applicable) • Certificate of completion • Meals, snacks, beverages, tea, and coffee (for classroom courses)
ServiceNow

ServiceNow

ServiceNow courses and certification programmes cover digital workflows, IT service management and enterprise automation. ServiceNow is a leading provider of workflow automation platforms.

Course Dates & Delivery Format

StartEndDaysStatusFormat
28 Sept 202630 Sept 20263OpenVirtual
11 Nov 202613 Nov 20263OpenVirtual
23 Nov 202625 Nov 20263OpenClassroom