XLA Institute Experience Management and XLA® Foundation

The XLA Institute Experience Management and XLA® Foundation training explains the basics of Experience Level Agreements and the value of shifting focus from service performance to experience outcomes. Designed for professionals familiar with service level concepts, this course gives learners the tools to understand and engage with experience-centric measurement. Suitable for IT service managers, operations and support professionals, business managers, HR practitioners, and others aiming to improve customer and employee experience.